If Shopify no longer fits your business goals, or you have found a better platform that meets your needs, you may decide to delete your Shopify account for good.
The good news? Shopify allows permanent deletion of your account and cancellation of your subscription in a few simple steps. However, to avoid unnecessary subscription fees or data loss, follow the right process mentioned in the article.
This guide provides clear steps on how to delete your Shopify account, cancel your subscription, and explore potential alternatives for a smooth transition as you move on from Shopify.
What Should You Do Before Deleting Your Shopify Account?
Before you go to deactivate your Shopify account, take a few precautionary steps to avoid potential issues down the line. Here’s what you need to do:
1. Backup Your Store Data
Save all critical account data, including customer lists, order history, product details, and sales reports of your Shopify store. You can export your data via Shopify’s built-in export feature for a quick backup.
2. Cancel Any Active Subscriptions or Services
Open the Apps tab in your admin panel to cancel app subscriptions and prevent recurring charges for integrated third-party apps or services after deleting your store.
3. Settle Outstanding Payments
Shopify may charge you if there are any pending invoices. Clear all due payments or fees to ensure that your account can be deactivated without any payment-related issues.
4. Notify Your Customers
If you have active customers, inform them about the store closure to maintain trust and avoid confusion. Before deciding to leave, you can also explore Shopify custom store design and development for a better experience.
How to Completely Delete a Shopify Account? (Step-by-Step)
To delete your Shopify account permanently, you must complete several steps. Follow these steps carefully to ensure you don’t miss anything.
Step 1: Log in to Your Shopify Admin Panel
Log into your account with your credentials to access the Shopify dashboard.
Step 2: Cancel Your Shopify Subscription
1. Go to the Settings menu in the bottom-left corner of your admin panel.
2. Click on Plan or Billing.
3. Select Cancel Subscription.
4. Follow the on-screen prompts to confirm the cancellation.
Step 3: Deactivate Third-Party Apps
Go to the Apps tab in your admin panel and uninstall any third-party apps with recurring charges.
Step 4: Close Your Shopify Store
Once the subscription is canceled, Shopify will provide an option to close the store permanently. Follow these steps:
1. Go to Settings > Plan.
2. Click on Deactivate Store or Close Store.
3. Enter your password when prompted.
4. Click the Continue button to confirm. Shopify will show a message saying “Congratulations” once your store is successfully closed.
How to Delete a Shopify Account Without a Store?
If you’ve already paused your store or are using Shopify’s free trial and wish to delete the account entirely, the process is slightly different.
For Free Trial Users
If you’re within the trial period and haven’t selected a plan, simply stop using Shopify. Since you haven’t provided billing details, your account will deactivate automatically after the trial ends.
For Paused Stores
You’ll need to resume your store temporarily by selecting a plan. Once resumed, follow the same steps mentioned above to cancel the subscription and close the store.
How to Delete a Shopify Account Permanently?
To delete your Shopify account permanently, ensure you’ve followed all previous steps, including canceling subscriptions and clearing outstanding payments. Once the store is closed, your account will be scheduled for deletion.
Note: Shopify retains your store data for a limited time in case you decide to reactivate. Contact Shopify support if you want your data removed sooner.
Common Issues While Deleting a Shopify Account
Sometimes, users face issues when attempting to delete their Shopify accounts. Here are some common problems and their solutions for Shopify eCommerce journey:
“Why Can’t I Delete My Shopify Account?”
If Shopify prevents you from deleting your account, ensure there are no pending invoices or active subscriptions. Pending payments or active services often block deactivation.
Charges After Account Deletion
Shopify may charge you if you don’t cancel third-party app subscriptions. Cancel all app subscriptions through the Apps tab before closing your account.
Unable to Delete Shopify Account on Phone
Sometimes, deleting a Shopify account through a mobile browser causes issues.. Use a desktop browser for a smoother experience.
How to Delete a Shopify Account After a Trial?
If you’re using Shopify’s free trial and want to ensure your account doesn’t get charged, simply don’t select a paid plan after the trial ends. Shopify won’t charge you if no billing information is provided. Shopify automatically deactivates accounts without billing details once the trial period ends.
How to Cancel Shopify Subscription?
Canceling your Shopify subscription is simple. Here is how to cancel Shopify subscription:
- Go to Settings.
- Click Plan.
- Select Cancel Subscription and follow the prompts.
Ensure you’ve backed up your data before proceeding.
How to Delete a Shopify Seller Account?
Deleting a Shopify seller account follows the same process as closing a store. However, if you have multiple stores linked to the same account, ensure each store is closed individually.
How to Delete a Shopify Account on a Phone or iPhone?
You can delete your Shopify account using a mobile device by following these steps:
- Open the Shopify app and log in.
- Tap on Settings.
- Select Plan and tap Cancel Subscription.
- Follow the prompts to close the store.
Ekomfy helps businesses build and improve their online stores.
We offer services:
Ready to grow your online business? Get a free consultation today!
FAQs
How do I permanently delete my Shopify account?
To permanently delete your Shopify account, cancel your subscription, clear any outstanding payments, and close the store through the “Plan” tab in your account settings.
Can I reopen my Shopify account after closing it?
Yes, you can reopen your store within a limited time, as Shopify temporarily retains your data after account closure.
How do I delete my Shopify account without getting charged?
Cancel all active subscriptions, including third-party apps, and ensure no pending payments remain before closing your store to avoid additional charges.
What happens to my data after deleting my Shopify account?
Shopify retains your data for a short period, during which you can reactivate the store. After that, the data may be permanently deleted.
Can I delete my Shopify account on mobile?
Yes, you can delete your Shopify account using the mobile app by following the same steps as on the desktop.
Can I delete my Shopify account without canceling app subscriptions?
No, you must cancel all app subscriptions before deactivating your account to avoid recurring charges.
How do I delete my Shopify account without paying subscription fees?
Make sure you are still in the trial period or have canceled your active plan before deactivating the store.
How do I delete a paused Shopify store?
Resume the store temporarily, cancel your plan, and then follow the deactivation steps outlined above.
What happens to my domain after deleting my Shopify account?
If you purchased a domain through Shopify, you’ll need to transfer it to another registrar before deactivating the store.
